FAQ

General Questions

You will likely benefit from FileChimp under any of the following scenarios:

  • You regularly send files to other people
  • You send files via email attachments
  • You have difficulty transferring or distributing files through firewalls and email scanners
  • You are worried about the security of the files that you send or receive
  • You have trouble uploading and transferring large files
  • You have systems that produce files or reports that need to be sent to external parties and you do not have a convenient way to deliver those securely

FileChimp may only be used to transfer files and content that are deemed legal and do not violate the law in any way.

As a user, you are responsible to ensure that all content uploaded by you meets the FileChimp Terms of Use. Your access will be terminated immediately should you breach our Terms of Use. All interactions with FileChimp are audited and recorded, including your IP address.

Examples of content NOT allowed under any circumstances:

  • Content that involves child exploitation in any way
  • Content that is unlawfully pornographic or indecent or contain extreme acts of violence
  • Content that advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual preference, disability, or impairment
  • Content promoting or used in unsolicited communications, promotions or advertisements, or spam
  • Content that violates the law in any way, including storing, publishing or sharing material that's fraudulent, defamatory, or misleading
  • Content that violate the privacy or infringe the rights of others
  • Content that violate the copyright, intellectual property rights or privacy of any person or entity
  • Software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs, cancelbots, or spyware, etc

FileChimp will report usage of the service in any way that involves unlawful content to the relevant law enforcement agencies.

We play nicely, so we ask that you please do the same.

Yes, you can currently send files up to 1GB in size. The system has been optimised to ease the uploading and download of large files. Uploads can be resumed should your network connection fail momentarily. If you need to transfer even larger files, with more features and security options, please consider FileBus.

This is a security feature to ensure that you really do own the sender email address, plus it provides another layer of confirmation that allows you to confirm the files to be sent. Should you not proceed with releasing the files, they will automatically be removed after 48 hours.

You can send a maximum of 3 files at a time.

Files are kept on the system for a maximum of 48 hours after which they will be removed by the system. Your recipients must therefore download the files within 48 hours.

You can send files to a maximum of 10 recipients at a time.

When you send files to recipients you specify how recipients should be authenticated. This would include one of the following methods:

  • Password - you enter a password that must be supplied by recipients. You can either communicate this password to recipients yourself or you can choose to have a separate email sent to recipients containing the password.
  • None - no authentication is required

Note that that in call cases recipients will be required to enter at least their email address before downloading files. This is a security feature to ensure that the download email is not mass distributed for download.

When sending files to recipients, you can optionally type a message to those recipients. The message will be included in the email that is sent out to recipients. Once a recipient completes the download, a message may be entered at the point where the recipient confirms that the files have been successfully downloaded. As the sender, you will receive that message via a notification email.

Go to the FileChimp Home page and click the [Start] button. You will automatically be transferred to the Send Files page from where you can send your files:

  • Accept our Terms of Usage agreement (FileChimp will remember your acceptance of this agreement for short period of time)
  • Enter your email address (must be a valid email address that you have access to)
  • Enter one or more recipient email addresses (you can type the recipient email address and press [Enter] to enter additional email addresses)
  • Enter an optional message to the recipients (the message will be included in the download email notification to the recipients)
  • Optionally select whether to protect the download with a password and enter a password if required
  • Optionally select whether to have the system send an additional email to recipients containing the password or you can communicate the password to the recipients yourself
  • Upload the files you want to send by clicking the [Upload] button or dragging and dropping the files onto the upload area
  • Drag and drop (or tap the 'Upload a File' button) to upload the files that you wish to transfer
  • Click the [I'm not a robot] checkbox to verify that you are not a robot
  • Click submit to proceed

At this point you will receive an email with a link to click to release the files to the senders. Once you have done this the recipients will receive emails with instructions and a link to download the files. Once the recipients click the download link they will be required to enter their email address before they can download the files.

If you had specified a password to protect the files then the recipients would have to enter that password as well before gaining access to downloading the files. The password would optionally have been sent to the recipients in a separate email or you would have communicated the password directly to them.

Once the recipients have successfully downloaded all the files, they can optionally type a return message to the sender and complete the process by tapping the 'I have downloaded all the files' button. The sender will receive an email confirmation that the recipient has completed the download.

The recipient download page provides a facility for recipients to enter an option message to you as well as confirming that they have completed the download. Once a recipient has completed this, you will receive a notification email from FileChimp to inform you that the recipient has completed it.

Recipients must explicitly click the [I have completed all downloads] button on the "Download your FIles" page to activate the notification email to be sent to the sender.

Currently, the following browsers are supported:

Browser FileChimp User Recipients
IE 8 - -
IE 9 - Yes
IE 10 Yes Yes
IE 11 Yes Yes
Edge Yes Yes
Chrome Yes Yes
Firefox Yes Yes
Opera 15+ Yes Yes
Safari 6+ Yes Yes

Our team have significant experience in building software in the banking, insurance and health sectors and have worked in some of those sectors themselves, in both senior management and technical roles, so we have a deep understanding of information security and have applied those same robust enterprise level practises in building and managing FileChimp.

All data is stored encrypted at rest and transferred over SSL.

If you find a vulnerability in our system, please do not exploit it and please do report it to us on our Contact page so that we may address it as soon as possible. We must all work together to create a safer internet environment.

Note however that FileChimp is a moderately secure system, provided that you password protect any files with a complex password and take extra care in communicating the passwords to recipients. If you require more security, including 2-factor authentication, audit trailing, longer access to files, etc. please consider FileBus.

FileChimp is best suited to users that want to send files to specific nominated recipients, and is not the best solution under the following types of scenarios:

  • You want a public download or upload link where anyone can anonymously download or upload files
  • You want to store or transfer files or content that are deemed to violate the law in any way.
  • You want enterprise level security (see "How secure is your system?" above)

Note that the system audit trails every action including IP addresses, etc. and you must agree to abide by the FileChimp Terms of Use – violation of the Terms of Use will result in your access being suspended and may lead to prosecution by the relevant authorities.

Please check your spam folder and also add notify@filechimp.io as a contact into your email client application and also add the filechimp.io domain to your safe sender list.

You are only allowed to use our website and/or service when aged 14 and over, after parental approval or approval of your legal representative.

As part of our commitment to transparency and to address the requirements set forth by the European Union's new data protection law (General Data Protection Regulation), our Privacy Policy has received an update effective May 25, 2018. From a legal perspective, FileChimp processes your personal data as a “data processor” and as such complies with new data protection laws. By continuing to use this website and its online services on or after May 25, 2018, you indicate that you have read, understand and accept the terms of our Privacy Policy.


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